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Our clients include:
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Workplace Investigations |
Cultural Reviews |
Grievance Handling |
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In managing sexual misconduct and general workplace misconduct particular attention needs to be given to the independence and quality of investigative processes.
Principles of impartiality, procedural fairness and confidentiality underpin our entire process, to ensure outcomes are robust and legally defensible. Investigations are conducted on behalf of our clients with sensitivity and the utmost respect, cultural sensitivity and fairness to all parties. Our inquiries are conducted in a cost-effective and timely manner that align with the requirements and expectations of you, our client. Our highly experienced team will assist you in resolving workplace conduct, conflicts of interest, bullying, harassment and all forms of serious misconduct. Fact finding investigations are deemed appropriate where the full extent and circumstances of suspected misconduct remain unclear. We support your organisation in the investigation of prevailing and underlying factors that contribute to workplace misconduct. Our reports provide the basis on which to undertake informed risk assessments and decisions around reviewable and non-reviewable management action. Read more... |
A cultural review or environmental scan may be valuable where a workplace suffers from a high level of absenteeism, poor morale or high staff turnover.
Changes in customer satisfaction, increased, complaints or ongoing workplace conflict may also be symptoms of poor workplace culture which, if left unchecked, lead to increased reputational or business continuity risk to an organisation. Research has shown impacted staff often feel more comfortable speaking candidly and honestly to external specialists who offer confidentiality, independence and sensitivity that might not otherwise be available to them within the workplace. Our highly experienced team of professionals will work with your business in responding to cultural issues in the workplace. We will provide insights into the workplace environment and those drivers contributing to workplace disharmony, poor workplace behaviour and inefficiency. Pinnacle Integrity will undertake a confidential and thorough review, which may include investigating workplace and interpersonal relationships, environmental factors, procedural/policy implications, and customer satisfaction. Our objective is to identify those factors that contribute to workplace vulnerability and provide that information and insights back to the business. Our comprehensive report will document our findings and recommendations also having regard to the confidentiality commitments made to your employees during the review. Read more... |
Grievances, workplace disharmony, or customer complaints all have the potential to cause a high level of anxiety, distress and disruption in any organisation.
Whether you are faced with an anonymous, external or internal complaint or a formal grievance, the Pinnacle Integrity team will work with your managers to minimise disruption to your day-to-day operations. Our qualified mediation, investigation and workplace relations specialists support you in resolving the complaint or grievance fairly and expeditiously. As trusted industry professionals we have the ability to gain the confidence of your workforce and gaining insights or information that the employer might not otherwise be aware. The grievance handling procedure will take into consideration the views of the complainant and respondent, assessment of all evidence and evaluation of any extenuating circumstances. Our team will deal with the workplace in a sensitive and transparent manner. Our expert investigators are also experienced at working with children, vulnerable groups and work closely with the Office of the Children’s Guardian and oversight bodies. Subject to client instructions we may provide recommendations around policy and procedures to reduce the risk of further complaints. Read more... |